NACAS, soon to be known as the Care Professional Organisation
Our Team
Our Founder - Paul Featherstone
I’m Paul, and I work in care — same as you. I set up the Association back in March 2016 because I know what this job really takes. I’ve done the long shifts, carried the responsibility, had the tough days, and felt that quiet pride you get when you know you’ve made a difference.
I started the Association because I honestly felt we deserved better. Somewhere that actually understands care work from the inside. A place we can call our own, where we’re respected as professionals, listened to, and supported — whether that’s with career advice, guidance, support or just knowing there’s someone who gets it.
Leadership
Liz Blacklock - CEO
Zoe Jones - Operations
Zoe Jones - Operations
Hi, I’m Liz. I work in care too, and I’m also a nurse. I’ve spent nearly 38 years in social care, in all sorts of roles, and I’ve seen just how much skill, dedication, and heart this work really takes. I’m deeply passionate about making sure care professionals — and the sector as a whole — get the recognition and respect they deserve.
In
Hi, I’m Liz. I work in care too, and I’m also a nurse. I’ve spent nearly 38 years in social care, in all sorts of roles, and I’ve seen just how much skill, dedication, and heart this work really takes. I’m deeply passionate about making sure care professionals — and the sector as a whole — get the recognition and respect they deserve.
In 2015, I co-founded a domiciliary care business that went on to become award-winning, and I still play an active role today because staying connected to the real, day-to-day reality of care work really matters to me..
Zoe Jones - Operations
Zoe Jones - Operations
Zoe Jones - Operations
I’m Zoe. I used to work in community care, so I understand the day-to-day realities of the job and the challenges care professionals face on the ground.
I’ve seen how demanding the work can be, and how much commitment it takes to do it well.
I gained my NVQ Level 2 in Health & Social Care back in 2006, and later went on to study Business
I’m Zoe. I used to work in community care, so I understand the day-to-day realities of the job and the challenges care professionals face on the ground.
I’ve seen how demanding the work can be, and how much commitment it takes to do it well.
I gained my NVQ Level 2 in Health & Social Care back in 2006, and later went on to study Business Studies at the University of Wales Trinity St David. That mix of hands-on care experience and business knowledge helps me understand both the people side of care and the wider challenges facing the sector.
Officers
Kelly Thomas - DBS, CPR & Policy Officer
Kelly Thomas - DBS, CPR & Policy Officer
Kelly Thomas - DBS, CPR & Policy Officer
I’m Kelly. I come from a care background, having worked in both frontline and operational roles, so I understand the sector from more than one angle. I’ve seen what works well, what doesn’t, and how important it is that systems support people rather than get in the way.
I hold a Level 3 NVQ in Health and Social Care, and I’m especially pa
I’m Kelly. I come from a care background, having worked in both frontline and operational roles, so I understand the sector from more than one angle. I’ve seen what works well, what doesn’t, and how important it is that systems support people rather than get in the way.
I hold a Level 3 NVQ in Health and Social Care, and I’m especially passionate about dignity in care, safeguarding, and making sure every individual feels heard, valued, and respected. I care deeply about developing systems and processes that genuinely work for the people they’re meant to support.
Lily Thomas - Membership
Kelly Thomas - DBS, CPR & Policy Officer
Kelly Thomas - DBS, CPR & Policy Officer
I’m Lily. I work in healthcare administration and focus on supporting care and support professionals behind the scenes. I know how frustrating paperwork and processes can be, so I do my best to make things simple, clear, and stress-free.
I’m passionate about helping care professionals feel supported from the very first interaction, and I
I’m Lily. I work in healthcare administration and focus on supporting care and support professionals behind the scenes. I know how frustrating paperwork and processes can be, so I do my best to make things simple, clear, and stress-free.
I’m passionate about helping care professionals feel supported from the very first interaction, and I take real pride in offering friendly, reliable help that people can trust when they need it.
Andy Millbank
Andy Millbank
Andy Millbank
Kay Mumford
Andy Millbank
Andy Millbank
Sally Young
Andy Millbank
Sally Young
✨ OFFICE CLOSURE
Our office will be closed for the festive period from 12:00 pm on Wednesday, 24 December 2025, and will reopen on Monday, 5 January 2026.
✨ DBS APPLICATION SERVICE
Our DBS Application Service will close at 2:00 pm on Monday, 22 December 2025, and will reopen on Monday, 5 January 2026.
*Any application submitted during this period will be processed when we return in January 2026.
From all of us at NACAS, we wish you a very Merry Christmas and a Happy New Year! 🎄