NACAS Complaints & Investigation

 We can receive complaints from:

• The public
   
• Other NACAS members
   
• Employers or colleagues
   

Complaints should be in writing and include details of what happened and any evidence.
We may look into anonymous complaints if there’s enough information.

To report a concern about a NACAS member please email; enquiries@nacas.org.uk

• Initial check – We make sure the complaint is relevant to our Code and has enough information to investigate.
   
• Telling the member – If we go ahead, we’ll tell the member what’s been said and share the evidence.
   
• Member’s response – The member has a chance to respond before any decision is made.
   
• Investigation – An impartial panel looks at all the facts.
   
• Decision – We decide whether the Code was breached and, if so, what action to take.

 Depending on what we find, we may:

• Take no action
   
• Offer advice or guidance
   
• Give a written warning
   
• Suspend membership for a set time
   
• End membership

 If a member disagrees with the decision, they can appeal.
A different panel will review the case and their decision is final. 

 We handle all complaints in confidence.
If membership is ended because of a serious breach, we may publish the member’s name and the reason. 

 We’ll always:

• Be fair and impartial
   
• Give members the chance to have their say
   
• Keep things confidential where possible
   
• Deal with complaints promptly