24HR GP HELPLINE

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Longer working hours and reported increased waiting times for GP  appointments are not helping the situation. This where we can help.

How does it work?

Members simply call the 24/7 helpline, where they’ll speak to an experienced member of the customer service team who will  book either a telephone or video consultation with a GP at a  convenient time. One of our doctors calls the member back at the appointed  time and the consultation begins.

Easy. Simple. Convenient. 

What is included?

Telephone helpline - 24/7 support from a qualified  GP, with no limit on consultation time or the number of times members can call. 

Video consultations - Face-to-face appointments with a doctor can offer more in-depth advice.  Booked initially via telephone, video consultations are available 7 days a week between 8 am and 10 pm (excluding bank holidays). Medical information database - Members can access a wealth of information on health, disease, lifestyle, travel info and much more. 

Electronic private prescriptions - Our doctors can issue private prescriptions delivered  via an online pharmacy directly to a member's workplace or home. 

How to get this benefit

Members can access this benefit directly from the Member Portal